Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly extended. We appreciate your patience.
2. Shipping Destinations
We currently ship to the United States, United Kingdom, Canada, Australia, Singapore, and Malaysia.
Shipping availability is confirmed at checkout based on the delivery address. We are not currently able to ship to destinations outside these countries.
3. Estimated Delivery Time
Estimated delivery times vary by destination.
Order processing typically takes 1–3 business days after payment confirmation. Available shipping options and estimated delivery times are shown at checkout before payment.
Please note that delivery estimates may be affected by customs clearance, local delivery services, and other circumstances beyond our control.
4. Shipping Fees
Shipping fees are calculated at checkout and displayed before you complete your purchase.
Free standard shipping is available on eligible orders over $80 within our currently supported shipping destinations. Any applicable shipping cost will be shown at checkout before payment.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 24–72 hours for tracking information to become available.
7. Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Email: support@youmijewelry.com
We will do our best to assist you and work with the shipping carrier to resolve the issue.
8. Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@youmijewelry.com
