Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly extended. We appreciate your patience.
2. Shipping Destinations
We currently ship to most countries worldwide.
If you are unsure whether we ship to your location, please contact us before placing an order.
3. Estimated Delivery Time
Estimated delivery times vary by destination:
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United States / Canada: 7–15 business days
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Europe: 7–15 business days
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Australia / New Zealand: 8–18 business days
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Asia: 5–12 business days
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Rest of the world: 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen delays.
4. Shipping Fees
Shipping fees are calculated at checkout and displayed before you complete your purchase.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 24–72 hours for tracking information to become available.
7. Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Email: support@youmijewelry.com
We will do our best to assist you and work with the shipping carrier to resolve the issue.
8. Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@youmijewelry.com