Refund and Returns Policy – Youmi Jewelry
1. Returns Eligibility
This Refund and Returns Policy applies to all purchases made from Youmi Jewelry.
We want you to be satisfied with your purchase.
If for any reason you are not completely happy, you may request a return under the following conditions:
Items must be unused, unworn, and in original condition
Items must be returned in the original packaging
Return requests must be submitted within 14 days of receiving your order
For hygiene and safety reasons, earrings and personalized items are non-refundable, unless they arrive damaged or defective.
2. How to Request a Return
To initiate a return, please contact us at:
Email: support@yumijewelry.com
Please include:
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Your order number
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The item(s) you wish to return
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Reason for return
We will review your request and provide return instructions if approved.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping fees are non-refundable.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include clear photos of the item and packaging so we can assist you promptly.
6. Late or Missing Refunds
If you haven’t received a refund after approval:
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Check your bank account again
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Contact your payment provider
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If the issue persists, contact us at support@youmijewelry.com
7. Exchanges
We do not offer direct exchanges at this time.
If you wish to receive a different item, please return your original purchase and place a new order.
8. Contact Us
If you have any questions about refunds or returns, please contact us at:
Email: support@youmijewelry.com