FAQs
Orders & Shipping
Q: When will my order ship?
A: Each order is carefully reviewed and packed before shipment. Orders are typically processed and shipped within 1-3 business days. You will receive a tracking link by email once your package is on its way.
Q: Which countries do you currently ship to?
A: We currently ship to the United States, United Kingdom, Canada, Australia, Singapore, and Malaysia. We do not offer worldwide shipping at this time, but we may expand to more regions in the future. Delivery times vary by destination, and tracking is provided when available.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking link by email. You can use it to follow your package until it arrives.
Payments, Duties & Taxes
Q: What payment methods do you accept?
A: Available payment methods are shown securely at checkout. The options may vary depending on your delivery country and payment provider.
Q: What currency are prices shown in?
A: Product prices are generally shown in US dollars unless otherwise indicated at checkout. Your bank or card provider may apply currency-conversion or foreign-transaction fees.
Q: Will I need to pay customs duties or import taxes?
A: Orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not controlled by YOUMi and may be payable by the customer unless the checkout page states otherwise.
Q: Is my payment information secure?
A: Payment information is processed through the available payment providers at checkout. YOUMi does not ask you to send full card details by email.
Materials & Jewelry Care
Q: What materials do you use?
A: YOUMi Jewelry currently offers pieces made with 925 sterling silver, gold-plated sterling silver, natural stones, laboratory-grown gemstones, natural crystals, and Czech glass. Selected designs may also use gold-plated brass. Material type and origin vary by product, so please check the individual product page for the exact details before purchase.
Q: Can I wear my jewelry in the shower?
A: To maintain the condition of your jewelry, we recommend removing it before showering, swimming, or applying lotions. Gold-plated pieces are especially sensitive to moisture and chemicals. Please refer to our Jewelry Care Guide for detailed maintenance tips.
Q: Is your jewelry made with real sterling silver?
A: Many YOUMi Jewelry pieces are crafted with 925 sterling silver. Please check each product page for the exact material details before purchase.
Q: Are your gemstones natural?
A: Our collections may include natural stones and laboratory-grown gemstones. The specific material and origin vary by design and are stated on the individual product page. Natural stones may show slight differences in color, pattern, and inclusions, which are part of their individual character.
Returns & Refunds
Q: What is your return policy?
A: We want you to love your YOUMi piece. Eligible, unworn items may be returned within 15 days of delivery for a refund. Items must be returned in their original condition and original packaging. Earrings and personalized items are non-returnable unless they arrive damaged or defective.
We do not currently offer direct exchanges. If you would like a different item, please return your original purchase and place a new order once your return has been approved.
To begin a return, please contact support@youmijewelry.com with your order number and the item you wish to return.
Q: How do I start a return?
A: Please contact support@youmijewelry.com with your order number and the item you wish to return. We will review your request and provide return instructions if approved.
Product Information & Sizing
Q: How do I find my ring size?
A: We provide a comprehensive size chart on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for better comfort.
Q: What if I am between ring sizes?
A: If you are between sizes, we generally recommend sizing up for comfort, especially for wider ring bands.
Warranty & Product Issues
Q: What does your warranty cover?
A: YOUMi covers manufacturing defects and product issues that occur under normal use. If you believe your piece has a defect, please contact support@youmijewelry.com with your order number, a description of the issue, and clear photos.
Q: What is not covered by the warranty?
A: Warranty coverage does not normally include normal wear and tear, scratches, tarnishing or fading caused by use, loss of an item, accidental damage, improper care, exposure to chemicals or water, or alterations made by a third party.
Q: How do I submit a warranty request?
A: Contact support@youmijewelry.com as soon as possible with your order details and photos. We will review the issue and explain the available next steps.
Account, Privacy & Contact
Q: Do I need an account to place an order?
A: No. You may check out as a guest. Creating an account is optional and allows you to view your order history and manage your details more easily.
Q: How do you use my personal information?
A: We use your information to process orders, provide customer support, deliver purchases, and improve our services. We do not sell your personal information. Please see our Privacy Policy for more details.
Q: How can I contact YOUMi?
A: For questions about an order, product, return, or account, please email support@youmijewelry.com. Please include your order number when contacting us about an existing order.
